Reporting Period: 2026

Organization: Spectrum Facility Services
Date:   June, 2026

1. General
Designated Person for Feedback:
The office manager remains the designated person responsible for receiving and responding to feedback regarding this plan and accessibility barriers.

Compliance Team Involvement:
For the preparation of this second report (2026), we have included our regulatory team to ensure compliance with the Accessible Canada regulations and to oversee the ongoing accessibility planning cycle.

Contact Information:
 – Email: info@spectrumfs.ca

– Phone: 519-638-3003
– Mail: 58 McGivern Street, Po Box 9, Moorefield ON N0G 2K0

Executive Summary of Progress (2024-2026):
Since publishing our 2024 plan, we have shifted from planning to action. We have established a central point of contact for accessibility, updated our employment policies to explicitly include accommodation statements, and conducted our first physical barrier audit of our built environment. This 2026 plan outlines the barriers we have removed and our strategy for the next two years, including addressing new areas such as procurement.

2.1. Employment
Progress since 2024:

• Completed: A central point of contact (Office Manager) for accessibility requests is now active.
• Completed: Our Employment Policy was updated in March 2025 to include a statement that accommodation is available for employees with disabilities at all stages of the hiring process.
• In Progress: Awareness training for managers and supervisors has been initiated. To date, 60% of management have completed “Accessibility Fundamentals” training.
• Completed: Internal web content (intranet) now includes a dedicated accessibility page, which has already been published on our website. We are committed to making further changes or updates to our website as needed to improve accessibility for employees with disabilities.

Goals for 2026-2027:

• Ensure 100% of managers and supervisors complete accessibility barrier awareness training by December 2026.
• Develop a formal “Return to Work” accommodation protocol for employees who acquire a disability by March 2027.

2.2. The Built Environment

Progress since 2024:

• Completed: We conducted a full audit of our physical location at 58 McGivern Street in May 2025.
• Barriers Removed:
  • Round door knobs on main office and washroom doors have been replaced with lever-style handles.
  • Exit signs have been replaced with large-text, high-contrast signs mounted at visible heights.

Barriers Identified (Remaining):

• Accessible Parking: The single designated accessible parking space is marked, but the international symbol is faded and requires repainting.
• Washrooms: Currently, 50% of our facilities have motion-activated sinks or soap dispensers. We are planning to achieve 100% coverage over the coming years.
• Fire Safety Plan: A fire safety plan specifically addressing the evacuation of people with disabilities has not yet been developed, as there are currently no employees with disabilities working in our facility. However, we remain committed to making changes to our fire safety plan in the future to facilitate easy evacuation for people with disabilities should the need arise.

Goals for 2026-2027:

• Repaint the International Symbol of Accessibility on the parking space by August 2026.
• Increase motion-activated fixtures to 75% of washrooms by December 2026, with a target of 100% by June 2027.
• Draft a preliminary accessible fire evacuation procedure by March 2027, to be implemented if and when an employee with a disability requires it.

2.3. Information and Communication Technologies (ICT)
Progress since 2024:

• Completed: We reviewed our website and public PDFs against basic accessibility criteria.
• Completed: Colour contrast has been improved on all web pages (standardized to black text on white background).
• Ongoing: We have trained staff on how to use headings correctly in Word documents and emails.

Goal for 2026-2027:

• Conduct a formal screen-reader compatibility test (internal) on our website using free tools (e.g., WAVE) by September 2026.
• Ensure all externally facing forms (digital or PDF) are tagged for assistive devices by March 2027.

2.4. Communication, other than ICT

Progress since 2024:

• Completed: We developed a one-page “Plain Language Best Practices” guide for all staff.
• Completed: We have banned the use of low-contrast colour combinations (e.g., light grey text) in internal memos and customer letters.

Goal for 2026-2027:

• Implement a mandatory “Plain Language Check” for any customer-facing communication before it is sent out, effective January 2027.

2.5. Design and Delivery of Programs and Services

Progress since 2024:

• Completed: All customer service staff have completed training on interacting with people with various types of disabilities (completed June 2025).
• Completed: We now offer alternative communication methods for all customers (in-person, email, written, or requested alternative format).

Goal for 2026-2027:

• Create a customer feedback survey specifically asking about accessibility of our service delivery by April 2027.

3. Consultations (2025)

In preparation for this progress report our organisation actively upheld the foundational principle of “Nothing without us”, by executing a targeted, two-part internal and external consultation cycle to identify ongoing operational barriers.

Internal consultations:
We engaged directly with staff experiencing cognitive-functional limitations through dedicated, private one-on-one feedback session in Sept, 2025. This internal audit successfully logged valuable, firsthand insights regarding workplace cognitive load management, user -interface predictability on our digital production platforms, and the formatting clarity of internal standard operating documents.

External consultation’s:
Externally, we completed a focused supply-chain audit by conducting an off-site, face to face consultation with an individual with a disability employed by our supplier network held on August, 2025. This targeted personal interview evaluated our external business-to-business touchpoints, providing critical, lived-experience insights into the visual accessibility of our procurement documentation and corporate logistical communications.

Together these focused internal and external activities ensured that a diverse range of physical, cognitive, and technological perspectives directly inform our company’s ongoing accessibility goals.

Feedback Process

We continue to accept feedback by mail, telephone, and email.

Update for 2026:

• We will now acknowledge all feedback via the same method received within 5 business days (including anonymous feedback).

Contact For Feedback:
Contact: Office Manager

Email: info@spectrumfs.ca

Phone Number: 519-638-3003

By Mail: 58 McGivern Street, Po Box 9, Moorefield ON N0G 2K0